REPORTING A PROBLEM
The landlord is required to respond to urgent service requests within 24 hours. Service requests are urgent if they are related to vital services, such as: hydro (electricity), gas, heat, water, or building security.
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Non-urgent service requests must be responded to within 7 days.
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Tenants are encouraged to notify the Tenants' Association when reporting a problem to the landlord.
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The Tenants' Association also recommends communicating with the landlord in writing. Documentation will be the key to your success if and when you need to file an application at the Landlord and Tenant Board.
STEP ONE: SUBMIT A TENANT SERVICE REQUEST FORM
A tenant service request form can be obtained from the rental office on the first floor. Keep the pink copy so you have a record of your request.
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Rental Office
(416) 423-6697
STEP TWO: CONTACT THE PROPERTY MANAGER
If you are not satisfied with the response, escalate your issue to the property manager.
Dora Zaharia
Property Manager, 50 Cosburn Avenue
(416) 230-2033
STEP THREE:Â SUBMIT A COMPLAINT TO 311 TORONTO
A bylaw enforcement officer will be dispatched to investigate your complaint. If your complaint is substantiated, the landlord may be issued an Order to Comply, a Notice of Violation, a set fine, or a summons to appear before a Court.
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You can submit a complaint by calling 311, on the 311 Toronto mobile app, or online by clicking on the link below:
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https://www.toronto.ca/home/311-toronto-at-your-service/create-a-service-request/
STEP FOUR: FILE AN APPLICATION AT THE LANDLORD AND TENANT BOARD
You can view a complete list of tenant forms and applications by clicking on the link below:
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